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Brand & business · Mill Creek, Washington

IRG Physical & Hand Therapy: a customer story shot on location

On-location photo and video for IRG Physical & Hand Therapy in Washington, shot for a PatientPay customer story.

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The details
CategoryBrands
LocationMill Creek, Washington
What they doLocally owned outpatient rehab founded in the mid-1990s by M. Shannon O’Kelley, now with more than 40 clinics and 320 employees across the Puget Sound. Physical therapy, hand therapy, pediatric occupational therapy, pelvic floor therapy and vestibular therapy.
What I shotOn-location photo and video for a PatientPay customer story
Mill Creek, Washington01 / 05
Brand & business

A customer story shot on location

Chapter 01

A neighborhood clinic, 40 times over

IRG Physical & Hand Therapy is a locally owned outpatient rehab group headquartered in Mill Creek, Washington, with more than 40 clinics across the Puget Sound. Shannon O’Kelley founded it in the mid-1990s, when opening an independent physical therapy practice was a real gamble. Today IRG treats patients for everything from post-surgical rehab to hand therapy and pelvic floor care.

Mill Creek, Washington02 / 05
Mill Creek, Washington03 / 05
Chapter 02

How I got there

IRG is also a customer of PatientPay, which is how I got there. PatientPay wanted to show what their platform looks like inside a working clinic, so I traveled to Washington to shoot photo and video on location.

Mill Creek, Washington04 / 05
Mill Creek, Washington05 / 05
Chapter 03

The way patients see it

My goal was simple: capture IRG the way patients experience it. Therapists working hands-on with patients, the energy of the clinic floor, and the everyday moments that make it feel like a neighborhood clinic rather than a corporate chain.

That work became the foundation of PatientPay’s IRG customer story.

1 min read · 3 chapters
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